Always extremely professional, friendly, helpful. The staff and doctor remember what is going on with my eyes from year to year, and are very supportive with my degenerative condition. Excellent help choosing frames! (Always helpful since I can't see the frames without my glasses on....) I would - and do - recommend Dr. Cotter and his staff unreservedly. Have been with the office since ... wow. Forever really, as I was an "inherited" patient from Dr. Revilla. So, as long as Dr. Cotter has been there, I've stayed and have always had terrific eye care.